Technical Support

Are you having problems with the courseware? Here are some of the basic issues you might encounter and ways you can work around them. If you have any other problems, please contact us via our technical support request form below the FAQs.

Frequently Asked Questions (FAQs)

Where can I get the passwords for the lesson?

The passwords allow teachers to pace the progress of the lessons. Teacher will be providing the passwords to the students when it is time for the class to do the interactive exercises. Since we’re bound by an agreement with the schools, only teachers are given a master list of the passwords.

Why does the installer say “Invalid Product Key”?

Please double-check the product key for any mistyped letters. It is common to interchange zero (0) with the letter O. If you’re still having problems, please send us a support ticket below.

Can we access the interactive games on the website?

We are currently working on improvements to our website. For now, Tekkids and TekHigh users are provided with CD installers that you can use to install the courseware on your computers at home. For DigiTitans and ICTopia users, you may only access the interactive games through your school’s computer laboratory.

Still having problems?

Fill up the contact forms below so that we can help you with your issue. We’ll get back to you as soon as we can.

Need help from our technical support team?

Your Name(required)
Designation(required)
School(required)
Email(valid email required)
Contact Number(required)
Subject
Courseware(required)
Grade Level(required)
Operating System(required)
OS Service Pack (Windows)(required)
PC Specifications (Please enter processor type and speed, amount of RAM, hard disk space, etc...)(required)
Your Problem/s (Please include other details regarding your problem like error messages and instances where you encounter the problem)(required)

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